Frequently Asked Questions
Everything you need to know to unlock your peak performance.
How long does shipping take for heavy gym equipment?
Orders are typically processed within 1-2 business days. Due to the weight of our professional-grade equipment, standard freight shipping usually takes 5-10 business days depending on your location.
What is your return policy on performance gear?
We offer a 30-day satisfaction guarantee. If your gear is unused and in its original packaging, you can return it for a full refund, minus the cost of shipping.
Do you offer international shipping?
Yes, Freak Athlete ships worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
What kind of warranty comes with Freak Athlete hardware?
All of our structural steel equipment comes with a lifetime frame warranty and a 1-year warranty on wear items like padding, cables, and pulleys.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress every step of the way.
Do you offer financing options for larger purchases?
Yes, we partner with specialized providers to offer flexible monthly payment plans so you can build your dream home gym today and pay over time.